Rite-Solutions, Inc.
  • 07-Aug-2017 to 31-Dec-2017 (EST)
  • Rhode Island
  • Middletown, RI, USA
  • Hourly
  • Full Time

Rite-Solutions, Inc., a growing and innovative CMMI Level 3 software and systems engineering company, is seeking skilled and motivated Remediation/Tech Support candidates in Middletown RI.

Rite-Solutions is seeking an Remediation DeskTop/Server Technician for on-site support at the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT). The technician will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.

Principle Duties and Responsibilities

  • Daily involvement with scanning and remediating (i.e. Retina/ACAS) methodologies
  • Resolve as many user-reported problems as expertise permits using available tools and following command procedures and policies
  • Provide PC computer compliance and technical support for Windows 7/10, Windows Server 2008/2012, software and peripherals; and support maintenance of internal custom applications
  • Routine hardware set up, troubleshooting and replacement; software installation and evaluation; and use of various spreadsheet, word processing and database application programs
  • Perform virus detection and cleaning
  • Routine research and implementation of compliance solutions in strict accordance with established guidelines
  • Provide accurate and timely logging of support requests and resolutions in the iET Solutions HelpDesk application, which is the primary tracking tool for all forms of technical support at NUWC
  • Contribute to technical support documentation of resolutions, processes, and procedures
  • Able and willing to learn new as well as existing technologies
  • Be a contributing member of a Technical Team


  • Capable of demonstrating knowledge of PC hardware, applications software and peripherals
  • Ability and skills to provide routine troubleshooting for hardware and software in a networked environment
  • Must have experience with automated update utilities and Microsoft Windows 7/10 and Server 2008/2012 and Microsoft Office
  • Experience with Linux distributions helpful
  • Candidate must be certified (Security+CE and Microsoft Operating System)
  • Excellent communication skills required

Desired Skills

  • Experience with automated desktop management tools
  • Experience with WSUS (Windows Server Update Services) management is a plus
  • Prior military or government experience

Additional Requirements

  • High school diploma with 5 years' experience
  • Ability to obtain a security clearance with the US government; active security clearance preferred
  • Military or government experience preferred but not necessary

As an EOE/AA employer, Rite-Solutions will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Rite-Solutions, Inc.
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