IT Account Management Representative

Rite-Solutions, a growing and innovative CMMI Level Ill software and systems engineering company, is seeking skilled and motivated Accounts Management Representative candidates for on-site support at the customer site in Newport, RI.

Job Description

Position provides initial point of contact for all IT accounts service requests. Provide information on access requirements, technical requirements and support for all users of IT services. Customer interaction via telephone, e-mail and walk-ins is required. Excellent customer services skills and attention to detail is needed. Document, troubleshoot and dispatch requests as needed via the Help Desk incident response system.  Documentation management and cataloging skills are strongly recommended.

Principle Duties and Responsibilities

• Excellent customer service, interpersonal, communication, and telephone skills
• Must have experience with Microsoft Windows 7/10 and Microsoft Office
• Experience with automated desktop management
• Experience with account management:  creating, reactivating, and deletion of accounts
• Assist in helpdesk account maintenance via spreadsheets
• Contribute to Technical Support documentation of resolutions, processes, and procedures
• Able and willing to learn new skills as well as existing technologies
• Successful at working in a team culture

Additional Requirements

• 3+ years of related experience
• Security+ CE
• Prior military or government experience recommended but not required
• Position requires U.S. Citizenship and the ability to obtain a security clearance with the US government

As an EOE/AA employer, Rite-Solutions will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Current Openings for IT Account Management Representative Jobs at Rite-Solutions, Inc.