REMEDIATION DESKTOP SERVER TECHNICIAN

Rite-Solutions is seeking a Remediation Desktop/Server Technician for on-site support at the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT). The technician will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.

Principal Duties and Responsibilities

• Daily involvement with scanning and remediating (i.e. Retina/ACAS) methodologies
• Resolve as many user-reported problems as expertise permits using available tools and following command procedures and policies
• Provide PC computer compliance and technical support for Windows 7/10, Windows Server 2008/2012, software and peripherals; and support maintenance of internal custom applications
• Routine hardware set up, troubleshooting and replacement; software installation and evaluation; and use of various spreadsheet, word processing and database application programs
• Perform virus detection and cleaning
• Routine research and implementation of compliance solutions in strict accordance with established guidelines
• Provide accurate and timely logging of support requests and resolutions in the iET Solutions HelpDesk application, which is the primary tracking tool for all forms of technical support at NUWC
• Contribute to technical support documentation of resolutions, processes, and procedures
• Able and willing to learn new, as well as existing technologies
• Be a contributing member of a Technical Team

Skill-set

• Capable of demonstrating knowledge of PC hardware, applications software and peripherals
• Ability and skills to provide routine troubleshooting for hardware and software in a networked environment
• Must have experience with automated update utilities and Microsoft Windows 7/10 and Server 2008/2012 and Microsoft Office
• Experience with Linux distributions helpful
• Candidate must be certified (Security+ CE and Microsoft Operating System)
• Excellent communication skills required

Desired Skills

• Experience with automated desktop management tools
• Experience with WSUS (Windows Server Update Services) management is a plus
• Prior military or government experience

Additional Requirements

• High school diploma with 5 years' experience
• Routinely moves and transports equipment weighing up to 25 lbs. from one location to another
• Ability to obtain a security clearance with the US government; active security clearance preferred
• Military or government experience preferred but not necessary

As an EOE/AA employer, Rite-Solutions will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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