Service Desk Technician

Rite-Solutions, Inc., is a growing and innovative CMMI Level III software and systems engineering company, that values the personal and professional experience of the employee as part of the key fabric of building and maintaining an innovative and culture rich experience for the employee and their family. This commitment to our company and our employees was recently recognized as we were awarded a Providence Business News Best Places to Work Winner for 2021!

We are currently seeking skilled and motivated candidates for a Service Desk Technician position in our Newport, RI office for DoD customer to provide day-to-day Tier I support in an academic environment.

Description:

• Setup, configure, maintain and operate service monitoring databases.
• Provide first-level contact and problem resolution with hardware, software applications and wireless problems by troubleshooting, recovering, adjusting, modifying and improving IT systems.
• Experienced use of automated tools to track problem resolution and to perform trend analysis to identify issues.
• Excellent verbal and written communication skills.
• Extensive knowledge of operating systems, application software, network infrastructure, network protocols, and be familiar with best practices as defined by Information Technology Infrastructure Library (ITIL) standards.
• Develop and maintain knowledge of Help Desk Information Security for various computer platforms, networks, and software applications.
• Ability to lift PC, printers, and other hardware as required.

Requirements/Skills:

• The ideal candidate must will have two years' experience in IT customer support
• Position requires U.S. Citizenship and the ability to obtain a DoD Secret security clearance

Certifications Required: CompTIA A+ CE or higher and Operating Environment certification

Education Desired: Two-year degree in a technology-related field

COVID Policy: Prospective and/or new employees will be required to adhere with Rite-Solutions' vaccination policy. All Rite-Solutions employees must be fully vaccinated, and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirements by contacting hr@rite-solutions.com and must have an approved exemption prior to the start of their employment. If customer site vaccination requirements are more strict, they will take precedence over Rite-Solutions' vaccination policy.

We are looking for talented individuals to join our team of Friends Enjoying Work! Apply if you are interested in becoming one of F.E.W!

As an EOE/AA employer, Rite-Solutions will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Public Information

Current Openings for Service Desk Technician Jobs at Rite-Solutions, Inc.